Engage

Engage covers direct interaction with players, customers and communities. You own the relationship, the policies, the experience standards, the customer data, the budgets, the KPIs, the SLAs and the escalation authority. Always.

We run the systems underneath. The policy you set is the one players meet at 2 am anywhere in the world.

• Player and customer support
• Content moderation, trust and safety, and community operations
• Workforce management, training, certification and knowledge systems
• Policy implementation, escalation, quality governance and analytics
• Commerce, marketplace, multilingual, fraud and account operations

• Player and customer support
• Trust, safety and moderation
• Community operations
• Workforce, training and knowledge