FROM SLICE TO SERVICE

FROM SLICE TO SERVICE
FROM SLICE TO SERVICE
The model

Unified Operational Model

01

Six Domains

Make, Support, Engage, Relate, LiveOps and Evolve.
Unified delivery of people, tooling and reporting across all domains.

02

CoreOps

LiveOps is more than a content calendar. Release management, player operations and telemetry feed straight back into design, so the game keeps getting better after launch.

03

Expect More

Your partners should be responsible for investing in you as much as you invest in them. Tooling, training and automation are functions of service.

Services

01
Make

One specialist, an embedded pod, or a full co-development function. The shape follows your product plan.

  • Co-development and embedded teams
  • Engineering and gameplay systems
  • Art, design and content production
  • Tools, pipeline and infrastructure
02
Support

Quality, certification, localization and launch readiness landing together, on a date you can commit to out loud.

  • QA and test automation
  • Certification and compatibility
  • Localization and LQA
  • Launch readiness and release operations
03
Engage

You set the policy. We run the systems, so it is the policy players meet at 2 am.

  • Player and customer support
  • Trust, safety and moderation
  • Community operations
  • Workforce, training and knowledge
04
Relate

Data is a player Polaroid. A slice in a moment. Capture and react as fast as players discover.

  • Telemetry and data architecture
  • Product and player analytics
  • Retention and experimentation
  • Identity, security and fraud
05
LiveOps

Content, quality, infrastructure, support and analytics held to one plan, long after release.

  • Content and release cadence
  • Infrastructure and incident response
  • Live support continuity
  • Engagement and economic performance
06
Evolve

You can't stay ahead of players without magic. We help you run with them.

  • AI workflow design
  • Automation and orchestration
  • Production economics and utilization
  • Operating model and capability ownership

Supported by our practitioners

Start with one defined problem

Engagements begin narrow — an assessment, a co-development pod, a quality program, a support function — and widen only as delivery earns it.

Technology Partners

Contact

Tell us what the production problem is

Our Services are custom developed to solve your problems. Let's work together on something we can both be proud of.

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