Policy Enforcement
ENGAGE — XBOX STUDIOS
A centralized enforcement service for player engagement standards, staffed by rebadging the existing team to preserve its subject matter expertise.
Concept
The partner formed a centralized service for enforcing player engagement standards and practices.
Requirement
To keep supporting massive online player-generated growth, creating and enforcing online behavior in an automated fashion became a central theme for their live services organization.
Approach
Ramp-up time was minimized by preserving the subject matter expertise already in the existing team through rebadging, sourcing and recruiting a pipeline of pre-screened technical consultants, and assembling a seasoned leadership team to run a workforce management solution built for the volume.
The team also defined sharper KPIs, SLAs and reporting tools, monitored resource performance, and financially rewarded the high achievers.
Delivery scope
- Player analytics
- KPI reporting
- Player security
- Policy enforcement
- Workforce management
- Governance
- Big data reporting
- SharePoint integration
Results
- Onboarding speed 125%
- Attrition under 7%
- Work output 150%
- Time to kickoff under 1 month
- Time to produce under 3 weeks
- Budget variance −19%
Onboarding speed 125%. Attrition under 7%.
Tell us what the production problem is
Describe the problem and we will scope the smallest useful engagement.