Xbox Game Studios

Player support, moderation and policy enforcement across first-party titles.

2
Projects
20
People assigned
2024
Since

Two engagements covering support, moderation and policy enforcement, spanning Support, Engage and Relate.

Policy enforcement at first-party scale is a measurement problem as much as an operational one — consistency has to be demonstrable, not asserted, which is why Relate sits alongside the operational domains here.

Case Studies

Player Support and Moderation

Cross-platform support and moderation stood up ahead of a simultaneous nine-month release window, with a purpose-built studio space.

Year
Engage, Support
Domains

Policy Enforcement

A centralized enforcement service for player engagement standards, staffed by rebadging the existing team to preserve its subject matter expertise.

Year
Engage, Relate
Domains