LiveOps Tooling
LIVEOPS — NBA 2K25
Architectural review and operations management for internal development systems, cutting manual intervention by 80%.
Concept
Pursue your NBA dreams in NBA 2K25, leading a dynasty in MyCAREER or building one from the ground up as a General Manager in MyNBA.
Requirement
The partner's internal development systems require support from technical engineering teams for unique testing tools as well as developer-facing SRE tooling for game services, account management and websites across datacenters globally.
Approach
The engagement covered architectural review and operational support for play optimization, along with operations management to keep the product in flight and in the hands of players.
Work ran largely independently, with regular KPI dashboarding to key stakeholders and development operations managed in a feature-first agile manner.
Delivery scope
- Infrastructure as code
- IaC-based code optimization
- IAM and AD administration
- Python development
- AWS administration
- Container orchestration
- Player data monitoring
- Telemetry analysis
- Data stream optimization
Results
- Cost reduction 20%
- Talent retention 95%
- Work output 150%
- Manual intervention −80%
- MTTR −50%
- Compliance incidents −15%
Key technologies: AWS, Terraform, Pulumi, DataDog, Python, Kubernetes.
Manual intervention down 80%. MTTR halved.
Tell us what the production problem is
Describe the problem and we will scope the smallest useful engagement.